Scotland’s Adoption Register is committed to providing a good quality service and we are keen to hear feedback on all aspects of the way the service is working.

If you wish to share some positive experience or any improvement ideas, please email these to us at:

If you have a complaint, or any concerns based on your experience of using the Register, please speak to your social worker or contact us directly at We will do everything we can to help you resolve the issue and we hope that most problems can be sorted out at this stage.

If you are unhappy about the way your concern/ complaint was dealt with please contact:

Robin Duncan
Manager of Scotland Adoption Register and Director of AFA Scotland (register host)
Great Michael House
14 Links Place


If your issues are still unresolved or our actions were not satisfactory you can raise this with the Scottish Government on whose behalf we provide the services, by contacting:

Fiona Howe
Team Leader of the Family Care, Looked After Children, Care and Protection, Children and Families Directorate
Scottish Government
2-A North, Victoria Quay