Feedback

Scotland’s Adoption Register is committed to providing a good quality service and we are keen to hear feedback on all aspects of the way the service is working.

If you wish to share some positive experience or any improvement ideas, please email these to us at: sar@adoptionregister.scot

If you have a complaint, or any concerns based on your experience of using the Register, please speak to your social worker or contact us directly at sar@adoptionregister.scot. We will do everything we can to help you resolve the issue and we hope that most problems can be sorted out at this stage.

If you are unhappy about the way your concern/ complaint was dealt with please contact:

Kate Richardson
Manager of Scotland’s Adoption Register
Great Michael House
14 Links Place
Edinburgh
EH6 7EZ

kate.richardson@adoptionregister.scot

Angie Gillies
Director of AFKA Scotland (register host)
Great Michael House
14 Links Place
Edinburgh
EH6 7EZ

Angie.Gillies@afkascotland.org

If your issues are still unresolved or our actions were not satisfactory you can raise this with the Scottish Government on whose behalf we provide the services, by contacting:

Hannah Graham
Team Leader Strategy, GIRFEC and Promise Division, Children and Families Directorate
Scottish Government
Area 2C South
Victoria Quay
Edinburgh
EH6 6QQ

Hannah.Graham@gov.scot  

Our Next Exchange Day will be held on Monday 22nd April 2024 at Dundee Caird Hall. All approved prospective adopters and family finding workers are encouraged to attend.